Skip to main content

How to Enable Device Location Services

Lee
  • Updated

Purchasers must have their location services enabled so that our platform can confirm they are physically within the province. Steps on how to enable location services can be found below.

Location services relies on a verification based on one’s internet service provider’s location. Some mobile data providers may be providing internet connections from an out of province source that will not register the device as located in province. If this occurs it is recommended to try switching the device from mobile data to a local Wifi connection.

Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More > Settings.
  3. Under "Privacy and security," click Site settings.
  4. Click Location.
  5. Turn Ask before accessing on or off.

Manage your location settings in Chrome

https://support.google.com/chrome/answer/142065?hl=en&co=GENIE.Platform%3DDesktop

 

Microsoft Edge

  1. Go to Start > Settings > Privacy > Location.
  2. Turn on Allow access to location on this device.
  3. Turn on Allow apps to access your location.
  4. Turn on Allow desktop apps to access your location if present.

Location and privacy in Microsoft Edge

https://support.microsoft.com/en-us/microsoft-edge/location-and-privacy-in-microsoft-edge-31b5d154-0b1b-90ef-e389-7c7d4ffe7b04

 

Safari

  • Open your iOS's Settings app.
  • Tap [Privacy] > [Location Services] ...
  • Tap [Privacy] > [Location Services] > [Safari Websites]
  • Tap [Allow Location Access] > Set to [While Using the App]

Turn Location Services and GPS on or off on your iPhone, iPad, or iPod touch

Facebook

If you are purchasing tickets from a Facebook post or ad, you will need to ensure location services are enabled through Facebook itself:

To turn Facebook Location Services on or off for your Android device:

  1. Go to your device's home screen.
  2. Tap Settings, then tap Apps.
  3. Scroll through the list of apps and tap Facebook.
  4. Tap Permissions, then tap Location.
  5. Select Allow only while using app, Ask every time or Don't allow.

To turn Facebook Location Services on or off for your iOS device:

  1. Go to your device's home screen.
  2. Tap Location Services and tap next to Location Services to turn on or off.
Note: When Location Services is turned on for your iOS device, you can control when you allow Facebook to access your location by scrolling through the list of apps listed in Location Services, tapping Facebook and selecting While Using the App, Ask Next Time or Never.

 

You can also check to see if our site has been added to your browser's location block list.

If all else fails, please try clearing your browser cache/history and restart your device before trying again.

 

Powered by Zendesk