I don't see my raffle order in the Player Portal
Raffle purchases through the Rafflebox platform are linked to the email used during checkout. To see your order in the Player Portal, ensure the email you used to purchase is the same as your Player Portal email. If the emails match and the order still doesn’t appear, check your email receipt for confirmation. For further issues, contact the raffle administrator, whose details can be found within the raffle rules on the raffle page where you purchased your tickets.
Note: Only online raffle purchases and Goldrush entries appear in the Player Portal. In-person purchases without an email will not be shown.
I made a mistake when making my order. How do I fix this?
Contact the raffle administrator for any order corrections. Their contact info can be found within the raffle rules on the raffle page where you purchased your tickets.. Be ready to provide your order number, found in the “Your Tickets” section of the Player Portal.
The raffle I entered has had a 'Winner Pending' status for a long time?
Contact the raffle administrator for any order corrections. Their contact info can be found within the raffle rules on the raffle page where you purchased your tickets.. Be ready to provide your order number, found in the “Your Tickets” section of the Player Portal.
How do I get a copy of my tickets?
Your tickets are available in the "Your Tickets" section of the Player Portal. Click "View Tickets" to download or print them. You don’t need a copy to be entered in the raffle—tickets are digitally tracked. Email confirmation is also sent at the time of purchase.
When and where will I know who won the raffle?
Track raffle updates in the "Live Raffle" tab of the Player Portal. Once ticket sales close, the raffle administrator will draw winners, and they’ll be displayed along with raffle details.
Where can I find my Goldrush Player Number?
Your Goldrush Player Number is listed in the "Live" or "Past Raffles" tab, along with your payment status. To extend your entries, click the "Purchase Tickets" button..
My personal details have changed. How can I update them?
Keep your account up to date via the "Account Details" page (top left of your screen). This ensures correct future raffle entries and contact info if you win. Any edits made to your personal details will be reflected in any future ticket purchases but not current or past ones.
If you are a Goldrush player, it is vital that your personal details are correct, especially your phone number and email address.
I have a question about the raffle. Who should I contact?
For raffle-specific questions, reach out to the raffle administrator. Their contact info can be found within the raffle rules on the raffle page where you purchased your tickets..
How can I manage the notifications I receive for raffles?
To update your notification preferences, go to the "Account Details" page (top left of your screen).