1. Log In to the Rafflebox dashboard.
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2. Click the 'Orders' icon on the left hand panel.
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3. Enter the ticket purchaser's full name, email or order ID number in the search bar.
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3a. If the order being searched is from more than 7 days ago, use the 'Advanced Search' to expand the search dates to the applicable time line. Select 'Apply'.
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4. When the order which you wish to void has been found, select 'Show Details'.
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5. Select 'Void Order'.
The site will ask you to confirm the void before proceeding. Once a transaction has been void, it cannot be reversed.
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6. Any transactions that have been voided can still be found through the search bar, and will also indicate that it has been voided.
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